FAQ

Frequently Asked Questions

How long does shipping take?

Orders are processed within 1–3 business days. Once shipped, delivery within the US typically takes 7–15 business days. You'll receive a tracking number by email as soon as your order ships.

Do you offer free shipping?

Yes! All orders over $50 ship free within the United States.

How do I track my order?

Once your order ships, we'll email you a tracking link. If you haven't received it within 3 business days, check your spam folder or contact us and we'll send it right over.

What is your return policy?

We offer a 30-day satisfaction guarantee. If you're not happy with your purchase for any reason, reach out within 30 days of delivery and we'll make it right. See our Refund Policy for full details.

Are your products safe for my pet?

Every product we carry is selected with pet safety and comfort first — from whisper-quiet grooming tools to non-toxic, food-grade materials. If you ever have a question about a specific product, just ask.

What if my item arrives damaged?

We're sorry! Send us a photo within 7 days of delivery via our contact page and we'll ship a free replacement or issue a full refund — whichever you prefer.

How do I use my WELCOME10 discount?

Enter code WELCOME10 at checkout to get 10% off your first order.